Taking the First Step Shouldn't Be the Hardest Part.
Here's exactly what happens when you reach out to Lighthouse — so you know what to expect before your first appointment.
How Getting Started Works
Reach Out
Call us at (812) 580-9285 or submit an appointment request online. If you call, you'll speak with a real person — not an automated system. If you're not sure what you need, that's fine. You can simply say "I think I might need some help" and we'll take it from there. All conversations are confidential.
Complete an Intake Assessment
Your first appointment is your intake assessment — a conversation with a member of our clinical team designed to help us understand your situation, your history, and what you're hoping to get out of treatment. This is not an interrogation. There are no right or wrong answers. The goal is simply to make sure we understand your needs so we can create the right care plan for you.
The assessment takes 60 minutes and must be completed via telehealth using both video and audio — Lighthouse is a telehealth-only practice, so there's no office visit required.
Receive Your Care Plan
Based on your assessment, your care team will recommend a treatment approach tailored to you. This might include individual therapy, medication management, medication-assisted treatment, or some combination. You'll have a chance to ask questions and share your preferences — your input matters.
Begin Care
Your first appointment is not a test. It's just a beginning. Whether you feel nervous, uncertain, or even a little resistant, that's completely normal. Our clinicians are experienced at meeting people wherever they are and helping them feel at ease.
What to Bring to Your First Appointment
If you don't have insurance or cannot afford the full cost of care, please let us know. We will work with you.
Telehealth Visits
Lighthouse Wellness and Recovery is a telehealth-only practice. Every appointment — from your first intake assessment to ongoing therapy or medication management — takes place by secure video call. Visits are conducted through our secure, HIPAA-compliant video platform. You'll receive a link by email or text before each appointment; no separate account or app download is typically required.
To join a visit, you'll need a smartphone, tablet, or computer with a camera and microphone, a stable internet connection, and a private space where you can speak openly. If you lose connection during a session, your provider will attempt to reach you by phone to reconnect or reschedule.
States We Serve
Lighthouse is licensed to provide telehealth services to patients located in Indiana and Kentucky only. You must be physically present in one of these two states at the time of your appointment — including follow-up and medication management visits. We are unable to see patients who are traveling outside Indiana or Kentucky, even temporarily.
What We Treat — and What We Don't
We provide outpatient therapy, medication-assisted treatment, and medication management for mental health and substance use conditions. Lighthouse is not equipped to manage active psychiatric emergencies or crises. If you or someone you know is in immediate danger, see our crisis resources or call 988.
Your Privacy Is Protected
Everything you share with our team is confidential and protected under federal and state privacy laws (HIPAA). We will not share your information with employers, family members, or anyone else without your written permission — with limited exceptions required by law.