Taking the First Step Shouldn't Be the Hardest Part.
Here's exactly what happens when you reach out to Lighthouse — so you know what to expect before your first appointment.
How Getting Started Works
Fill Out Our Contact Form
The first step is our contact form — just your name and contact information. This is what actually gets the process started, so it's the one step we need everyone to complete, even if you've called us first with questions. If you'd rather talk it through before filling it out, you're welcome to call us at (812) 580-9285, but the contact form is what moves things forward.
We Send You Intake Paperwork
Once we hear from you, we'll send you intake paperwork to complete — your history, insurance information, and the details we need to prepare for your care properly. This is a required step for every patient, including anyone transitioning to Lighthouse from a previous provider. Even if you've been an established patient elsewhere, we still need your completed intake paperwork before we can schedule you.
We Verify Insurance & Schedule Your Appointment
Once we receive your completed intake paperwork, our team will verify your insurance and reach out to schedule your first appointment. This is also when we'll confirm the details of your visit and answer any remaining questions.
Attend Your Intake Assessment
Your first scheduled appointment is a comprehensive intake assessment — a conversation with a member of our clinical team to understand your history, your needs, and what you're hoping to get out of treatment. It takes about 60 minutes and is completed by telehealth using both video and audio. From there, your care team will recommend a treatment approach tailored to you, whether that's individual therapy, medication management, or a combination.
Submitting the contact form doesn't book an appointment by itself — it starts the intake process described above. We're not able to schedule an appointment until your intake paperwork is complete.
What to Bring to Your First Appointment
If you don't have insurance or cannot afford the full cost of care, please let us know. We will work with you.
Telehealth Visits
Lighthouse Wellness and Recovery is a telehealth-only practice. Every appointment — from your first intake assessment to ongoing therapy or medication management — takes place by secure video call. Visits are conducted through our secure, HIPAA-compliant video platform. You'll receive a link by email or text before each appointment; no separate account or app download is typically required.
To join a visit, you'll need a smartphone, tablet, or computer with a camera and microphone, a stable internet connection, and a private space where you can speak openly. If you lose connection during a session, your provider will attempt to reach you by phone to reconnect or reschedule.
States We Serve
Lighthouse is licensed to provide telehealth services to patients located in Indiana and Kentucky only. You must be physically present in one of these two states at the time of your appointment — including follow-up and medication management visits. We are unable to see patients who are traveling outside Indiana or Kentucky, even temporarily.
What We Treat — and What We Don't
We provide outpatient therapy and medication management for a wide range of mental health needs. Lighthouse is not equipped to manage active psychiatric emergencies or crises. If you or someone you know is in immediate danger, see our crisis resources or call 988.
Your Privacy Is Protected
Everything you share with our team is confidential and protected under federal and state privacy laws (HIPAA). We will not share your information with employers, family members, or anyone else without your written permission — with limited exceptions required by law.